Obtaining medical information
As part of providing a clinical service to you, Telecare's specialist or allied health provider will need to collect and record personal information from you that is relevant to your current situation. This information will be a necessary part of the assessment and treatment that is conducted.
Purpose of collecting and holding information
The information is gathered as part of the assessment and is seen only by your provider and Telecare staff. The information is retained to document what happens during sessions and enables the provider to provide a relevant and informed clinical service.
Access to Client Information
At any stage you as a client are entitled to access to the information about you kept on file unless the relevant legislation provides otherwise. The provider may discuss with you appropriate forms of access.
Confidentiality
All personal information gathered by the provider during the provision of the service will remain confidential and secure except where:
It is subpoenaed by a court, or
Failure to disclose the information would place you or another person at serious risk/danger/harm; or
To provide a written report to another professional or referring agency eg. a GP to discuss the material with another person, eg. a parent or if disclosure is otherwise required or authorised by law. It is a Medicare requirement that progress reports be sent to the referring GP.